T&Cs and Privacy
T&Cs
Payment
I can accept online payments through this website or my Etsy shop, card payments over the telephone or by bank transfer. Goods remain the property of Susannah Way until paid for in full.
Delivery
I aim to dispatch stock items in 1-3 working days of the order being placed.
The timescale to produce customised items and bespoke, commissioned items will be discussed on a case by case basis.
I will email you once the order has been dispatched and postage time will depend on the item being sent (see below).
Presentation
Your jewellery will be presented in a beautiful box and the package will be delivered in unbranded packaging with a return address but no company name printed on the parcel.
UK delivery
For items £20 or under I use Royal Mail 1st class post.
For items £50 or under I use Royal Mail 1st class recorded post.
For items over £50 I use Royal Mail Special Delivery, which is guaranteed next day delivery.
International delivery
Depending on the value of the item, I will use either Royal Mail International Tracked or Tracked and Signed.
If any of the above services are unavailable or I deem another postal service to be more appropriate for a particular item, I reserve the right to use a similar alternative.
International delivery is the responsibility of the postal service in the destination country and I cannot be held responsible for any delays caused by the local country postal service or customs checks. Any import duties, sales taxes or other customs charges are the responsibility of the customer.
Returns and Exchanges
I always endeavour to produce well made and beautiful pieces I hope you will love, however, If you are not completely satisfied with your online purchase and would like an exchange or refund, please return the item in its original, unworn condition within 14 days of receipt. Alternatively, I can offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.
Exemptions from exchange or refund (unless the item is faulty):
Pierced earrings (due to hygiene reasons)
Bespoke commissioned pieces
Items customised to a customer's request
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. Sizing or exchanging a ring for a different size may incur a charge due to the extra labour and/or material involved.
Shipping costs are the responsibility of the customer.
If the item being returned is unsuitable (unwanted, rather than faulty), the customer will have to pay the shipping fee to return it. If the item is faulty I will refund the postage cost to return it.
Please return the item by a secure, trackable service. I do not accept any responsibility for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the rare event that goods are delivered faulty or damaged please contact me as soon as possible on +44(0)7754615917 or email me and I will arrange a replacement or a refund.
Faulty items will be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. Any items deemed to be faulty after this time will be treated on a case by case basis. If an item is faulty, an option to repair and/or exchange will be given, as well as the option of a refund. All items that are returned as faulty will be assessed, and any item displaying damage that is deemed to be a direct result of fair wear and tear or accidental damage will not be accepted as faulty. There may be a small charge for repairs and shipping costs in this case.
In the interests of Fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.
Cancellations
If you would like to cancel an order, please let me know as soon as possible by phoning +44 (0)7754615917 or sending me an email. If the item has already been dispatched please return it, as per the returns policy.
Orders for customised items cannot be cancelled or refunded once payment has been made.
Bespoke commissioned pieces cannot be cancelled or refunded once you have signed off the design, paid a deposit and work has begun.
Late and Lost Deliveries
If your delivery has been delayed or lost, please contact me and I will look into this for you.
Description of goods
Due to the handmade nature of my jewellery and the varying colours of gemstones, pieces may vary from those pictured on the website. If for any reason you are not happy with your order, you may return it under the conditions of the “Returns and Exchanges” section.
Privacy
Information I collect.
I only collect basic personal data about you which does not include any special types of information or location based information. This can however include name, postal address, email address, phone number and payment details. You may also choose to provide me with additional personal information (for a custom order of jewellery or a product enquiry, for example), if you contact me directly.
Why I need your information and how I use it.
I need to know your basic personal data in order to provide you with jewellery/metalwork related services, for example, to fulfil an order, you must provide me with certain information (which, if you are using Etsy to place the order, you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering, in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) For Etsy customers: Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Etsy customers only. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. Etsy, Inc. does not participate in Privacy Shield at this time. However, Etsy Ireland UC may rely on the EU-US Privacy Shield to transfer personal information to some of their third party service providers in the United States, where they are certified to receive such information under the Privacy Shield Program (Please see Etsy's full Privacy Policy for more details).
All the personal data I process is processed in the UK, however for the purposes of IT hosting and maintenance this information is located on servers within the European Union or if in the US is behind the Privacy Shield, with the exception of Etsy (see information above, under the bullet point Etsy customers only).
I have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
How long I keep your data.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
I generally keep your basic personal data (name, address, contact details) for 7 years , as required under UK tax law, after which time it will be destroyed.
Your information used by me for marketing purposes will be kept with me for 2 years when I will ask for re-consent or until you notify me that you no longer wish to receive this information (whichever is sooner).
What I would also like to do with your data.
I would, however, like to use your name and email address to inform you of our future offers, new collection launches, updates on what I'm up to and similar products, if you consent via the link to me doing so. This information is not shared with third parties (however for IT hosting and maintenance this information is located on servers within the EU or behind the Privacy Shield in the US, as stated above) and you can unsubscribe at any time via phone or email.
Your Rights.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are as follows:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you wish to raise a complaint on how I have handled your personal data, you can contact me to have the matter investigated at info@swayjewellery.com. If you are not satisfied with my response or believe I am processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/ or your local data protection authority.
How to Contact Me.
For purposes of EU data protection law, I, Susannah Way, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@swayjewellery.com. Alternately, you may mail me at:
Cookies
A cookie is a small text file that is placed on your computer and stores information about how you use my website, in order to provide you with the best possible online experience.
A cookie is not a computer program.
There are different types of cookie. Session cookies are temporary files that will be erased from your computers memory when you close the browser. Permanent cookies will usually remain on your computers memory until manually erased.
You can view the individual cookies used using the settings in your internet browser or by clicking the information icon to the left of the address bar.
You can block cookies using the settings in your internet browser. Click on the tools menu or content settings in your internet browser to change how cookies are stored on your machine. If you wish to manage cookies on your smart phone or mobile devise please refer to your devices manual.
You should note that if you reject cookies there may be certain functions and services that will be disabled when using the internet.
